Managing Your Team Session 2: Using Scorecards to Create Focus and Ownership

Managing Your Team Session 2: Using Scorecards to Create Focus and Ownership

This Qualicare Performance Series session goes deeper into running L10s with real numbers so your office, scheduling, and recruiting stay in sync. Megan White walks through building a team scorecard, choosing the 1–2 KPIs from each role to review weekly, and how to tell (from the numbers) whether your problem is scheduling, recruiting, or client changes. You’ll also hear franchise owners talk through what they track—scheduled vs. delivered hours, unfilled shifts, applicant flow—and how they coach team members on accountability. Watch this one if you want your meetings to move from “updates” to actual decisions and fixes.


Attached:
  1. BDR 1-1
  2. Care Delivery 1-1
  3. Recruitment 1-1
  4. Scheduling 1-1

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