HAVE YOU TAKEN THE GOOGLE REVIEWS E-LEARNING COURSE?

Access the course via the E-Learning Platform. In this course, you'll learn:

• Why Google reviews are crucial for growing your care business
• How to manage and optimize your Google Business Profile (GBP)
• Best practices for collecting reviews from clients and families
• How to manage your online reputation
• Effective strategies for responding to both positive and negative reviews
• How to set measurable goals and create an action plan for improving reviews
  

Did you know?
Nearly 9 out of 10 consumers read online reviews to evaluate the quality of a business.

To Get More Reviews

Here are some strategies to help you gather more online reviews:

1. Add a call to action in your email signature
   Include a simple line asking clients or family members to leave a review, with a direct link to your GBP or Facebook page.

2. Leverage positive feedback
   If a client or family member shares positive feedback or a testimonial, kindly ask if they would be willing to share it as a review on Google, Facebook, or Yelp.

3. Engage your caregivers
   Caregivers frequently interact with clients and their families, making them ideal advocates for gently reminding families to leave a review. It’s best to ask occasionally when the family has expressed satisfaction with the services.

4. Ask at key moments
   When a client renews services or as their care plan is coming to an end, this is a great opportunity to ask for feedback through a Google review.

5. Make it easy
   Only ask clients to leave a Google review if they already have a Gmail account to ensure it's a smooth process.

6. Guide their review
   Encourage clients by asking a specific question like, "What did you appreciate most about our care services?" to help them structure their review.

Google Review Request Email Example

Subject: Qualicare Favour

Body: Hi Jane,

I hope you and your family are doing well, and that your father is settling in comfortably with our care services. I was wondering if I could ask a small favour? As a family-owned business, we rely on the support of families like yours to help others discover our services.

One of the best ways for us to reach more people in need of quality care is through positive reviews on our Google Business page. A strong online presence helps us connect with families who might not know where to start when seeking home care services.

If you could take just a minute or two to leave us a brief review, it would make a world of difference. You can easily do so by clicking here.

Thank you so much for your time and support!

Best wishes,
John

Not sure how to get your local Google Review request link? Follow these steps:

1. Go to your Google Business Profile. 
2. To find your review link:
1. On the left-hand side of the dashboard, click Home if you're not already there. Scroll down to the "Get more reviews" card.
2. Under the "Get more reviews" card, you'll find a button that says Share review form. Click this, and a pop-up with your unique Google review link will appear.
3. Copy the link provided, and paste this into emails, or text messages, making it easy for clients to leave a review.

Please note: if you are sending a mass email to your clients, you must use an email marketing platform such as Constant Contact. Mass emails must NOT be sent through your normal email system as this can cause the qualicare.com domain to be blacklisted, affecting all email addresses using that domain.